Judy Dobles, General Management Consulting


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  • “The growth and development of people is the highest calling of leadership.”

    - Harvey S. Firestone

    In the day-to-day rush of meetings, e-mails and unexpected requests, it is easy to postpone coaching.  You promise yourself you will get to it tomorrow but it never happens.   I overcame the same problem by following the “keep it simple” principle.

    As leaders we are given multitudes of opportunities during the day to interact and observe staff.  It could be in group meetings, one-on-ones or through e-mail.  Each of us has thoughts during those times about something an individual could have improved upon.

    By following a simple approach to identifying and utilizing teachable moments, you greatly increase your ability to find the time to provide frequent coaching.

    STEP ONE:  Crystallize your thought into a positive one or two sentence observation.  Think about it in terms of what one thing could have made the work even better than it was.  Do not forget that this can also include how individuals interact with each other.

    STEP TWO:  Find a quick way to engage with the individual within twenty-four hours.  It can be a phone call, a brief discussion walking out of a meeting or an e-mail.

    Lastly, commit to providing one piece of simple feedback every day to one person.  By doing so, you will develop the habit.  Remember the words of Aristotle, “We are what we repeatedly do.  Excellence, then, is not an act, but a habit.”   With practice you will get better.  Staff will appreciate the fact that you are giving them actionable feedback.  In the end, the best part is that your team will be absolutely fantastic.

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