Judy Dobles, General Management Consulting YOUR TOUGHEST BUSINESS CHALLENGES SOLVED.

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  • I am right — why don’t people listen to me?

    This is one of the hardest leadership lessons to learn. It is also a source of huge frustration for individuals. The solution is found in two places. The first: understand change management. To accept a new thought an individual must first “give up” on their current understanding. A leader has to provide a compelling way for individuals to do that while saving face. The rule of thumb for adopting a new idea – you have to hear it 7 times, 7 different ways before it starts to resonate with you. Or consider the Formula for Change, found at

    http://en.wikipedia.org/wiki/Formula_for_Change

    The formula is a recognition that change cannot happen without a dis-satisfaction with the current state, a desired clear vision of what is possible and practical steps that can be taken now.
    The second: acknowledge that no one can be right 100% of the time. That means you must seek and value other’s input. It means that the individuals closest to the situation have the best insight to offer.
    In the end, focus on the other person. Share the data in a clear, crisp way. Describe it in terms of the business. Keep opinions out of the discussion. Know that it may take some time to digest a new thought or approach so be tenacious.

    Published on January 9, 2012 · Filed under: Leadership; Tagged as:
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